2.7.3—Problem Management and Root Cause Analysis
>Control Description
FRFIs should develop problem management processes that provide for the detection, categorization, investigation and resolution of suspected incident cause(s). Processes should include post-incident reviews, root cause and impact diagnostics and identification of trends or patterns in incidents. Problem management activities and findings should inform related control processes and be used on an ongoing basis to improve incident management processes and procedures, including change and release management.
>Cross-Framework Mappings
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