SM-31—System Availability Monitoring
>Control Description
Theme
Type
Policy/Standard
Information Systems Operations Policy>Implementation Guidance
1. Ensure that a documented Availability Monitoring Standard is present including requirements defined for responding to alerts and confirmed incidents. 2. Ensure that a process has been established which generates alerts against the availability incidents identified. 3. Ensure that the alerts are resolved in a timely manner by authorized personnel.
>Testing Procedure
1. Inspect Organization's Availability Monitoring Standard to determine whether requirements are defined for responding to alerts and confirmed incidents. 2. Inspect a sample of availability incident tickets from alerts generated to determine whether the alerts were resolved in a timely manner by authorized personnel.
>Audit Artifacts
>Framework Mappings
Cross-framework mappings provided by Adobe CCF Open Source under Creative Commons License.
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