OPS-02—Capacity Management - Monitoring
>Control Description
Technical and organisational safeguards for the monitoring and provisioning and de-provisioning of cloud services are defined. Thus, the Cloud Service Provider ensures that resources are provided and/or services are rendered according to the contractual agreements and that compliance with the service level agreements is ensured.
Additional criteria: To monitor capacity and availability, the relevant information is available to the cloud customer in a self-service portal.
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