ServiceNow

Comprehensive security guide covering instance hardening, shared responsibility, security center settings, and compliance configurations.

Official hardening settings including authentication, session management, encryption, access controls, and security properties.

ServiceNow GRC and SecOps modules map to NIST 800-53 controls for risk management, vulnerability response, and compliance tracking.

NIST SP 800-53Ar5 Abstract: "This publication provides a methodology and set of procedures for conducting assessments of security and privacy controls employed within systems and organizations within an effective risk management framework. The assessment procedures are customizable and can be easily tailored to provide organizations with the needed flexibility to conduct security and privacy control assessments that support organizational risk management processes." ServiceNow GRC supports automated control assessments aligned with NIST methodology.

NIST SP 800-61r2 §2.3: "The incident response policy...defines which events are considered incidents, establishes the organizational structure for incident response, defines roles and responsibilities, and lists the requirements for reporting incidents." §3.2.6: "Prioritizing the handling of the incident is perhaps the most critical decision point in the incident handling process." §3.4: "After an incident has been contained and eradicated...organizations should hold a lessons learned meeting to improve security measures and the incident handling process itself."

CIS Control 17 requires incident response management. ServiceNow Security Operations provides SOAR capabilities and incident workflows.

SOC 2 CC7.1: "The entity implements policies and procedures to prevent, detect, and respond to actual and potential system failures, compromises and other events... The incident response program is updated to reflect changes in the entity's environment." ServiceNow provides comprehensive incident response workflows, SOAR playbooks, and continuous improvement processes that directly implement CC7.1 requirements for incident detection and response. Source: AICPA Trust Services Criteria.

ISO 27001:2022 A.5.24: "The organization shall plan and prepare for managing information security incidents by defining, establishing and communicating information security incident management processes, roles and responsibilities." ServiceNow Security Incident Response module provides structured incident workflows, role-based assignments, escalation procedures, and lessons learned processes that implement A.5.24 requirements for incident management. Source: ISO/IEC 27001:2022 Annex A.

CCM SEF-02: "Establish, document, approve, communicate, apply, evaluate and maintain policies and procedures for incident management." CCM SEF-03: "Create and maintain an incident response plan that includes preparation, detection, response, recovery, and post-incident review." ServiceNow GRC and Security Operations modules provide comprehensive policy management, incident response orchestration, and audit workflows that directly implement CCM SEF controls. Source: CSA Cloud Controls Matrix v4.0.