7004(a)(3)(C)—7004(a)(3)(C)

>Control Description

The unintuitive placement of buttons to confirm a consumer’s choice is confusing to the consumer. For example, it is confusing to the consumer when a business at first consistently offers choices in the order of “Yes,” then “No,” but then offers choices in the opposite order—“No,” then “Yes”—when asking the consumer something that would contravene the consumer’s expectation.

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