TPM-10—Network Service Level Agreements (SLA)
>Control Description
Theme
Type
Policy/Standard
Vendor Information Security Policy>Implementation Guidance
1. Ensure that a process is defined and documented for ensuring SLA in case of network services. 2. Ensure appropriate contracts are created with network service providers to ensure availability of network services. 3. Ensure appropriate monitoring is enabled to identify any network downtime and SLA breaches.
>Testing Procedure
1. Inspect and a validate that a process is defined and documented for ensuring SLA in case of network services. 2. Validate for a sample vendor that contracts are created to ensure availability of network services. 3.Validate monitoring configuration to confirm that it is enabled to identify any network downtime and SLA breaches.
>Audit Artifacts
>Framework Mappings
Cross-framework mappings provided by Adobe CCF Open Source under Creative Commons License.
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