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TA-06Payment Card Processing Security Awareness Training

>Control Description

Organization personnel that interact with cardholder data systems receive awareness training to be aware of attempted tampering or replacement of devices. Training should include the following: • verify the identity of third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. • do not install, replace, or return devices without verification • be aware of suspicious behavior around devices (e.g., attempts by unknown persons to unplug or open devices) • report suspicious behavior and indications of device tampering or substitution to authorized personnel (e.g., to a manager or security officer)

Theme

People

Type

Preventive

Policy/Standard

Training & Awareness Procedure

>Implementation Guidance

1. Ensure that the training materials to check if they cover the following topics: • Confirming the identity of third-party repair or maintenance personnel before giving them access to devices. • Not making changes or returning devices without proper verification. • Being alert to unusual behavior around devices, like unauthorized attempts to tamper with them. • Reporting any suspicious behavior or signs of device tampering to authorized personnel, such as a manager or security officer.

>Testing Procedure

1 Inspect training material to determine whether it detailed: • verify the identity of third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. • do not install, replace, or return devices without verification • be aware of suspicious behavior around devices (e.g., attempts by unknown persons to unplug or open devices) • report suspicious behavior and indications of device tampering or substitution to authorized personnel (e.g., to a manager or security officer) 2 Inspect training completion records for a selection of employees.

>Audit Artifacts

E-TA-02
E-TA-03

>Framework Mappings

Cross-framework mappings provided by Adobe CCF Open Source under Creative Commons License.

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