IR-08—Problem Management
>Control Description
Organization resolves customer support inquiries.
Theme
Process
Type
Corrective
Policy/Standard
Incident Management Policy>Implementation Guidance
1. Establish a process to support customer inquires and ensure that they have been resolved and documented.
>Testing Procedure
1. Review a sample of customer support inquires and ensure that they have been resolved.
>Audit Artifacts
E-IR-12
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