IR-05—Incident Reporting Contact Information
>Control Description
Organization provides a contact method to:
• submit complaints and inquiries
• report incidents
Theme
Process
Type
Preventive
Policy/Standard
Incident Management Policy>Implementation Guidance
1. Define a communication channel on the company public website which shall include a contact method for external parties to submit complaints, inquiries, and report incidents.
>Testing Procedure
1. Review public website to determine whether the company provides a contact method for external parties to submit complaints, inquiries, and report incidents.
>Audit Artifacts
E-IR-08
>Framework Mappings
Cross-framework mappings provided by Adobe CCF Open Source under Creative Commons License.
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