DM-06—External Privacy Inquiries

>Control Description

In compliance with Organization policy, Organization reviews privacy-related inquiries, complaints, and disputes.

Theme

Process

Type

Preventive

Policy/Standard

>Implementation Guidance

1. Ensure that a process is defined, documented and communicated for review of privacy-related inquiries, complaints, and disputes. 2. Ensure that these inquiries, complaints, and disputes are addressed in a timely and well communicated manner.

>Testing Procedure

1. Inspect and validate whether a documented process is defined, and communicated for review of privacy-related inquiries, complaints, and disputes. 2. Validate for a sample whether these inquiries, complaints, and disputes are addressed in a timely and well communicated manner.

>Audit Artifacts

E-PRIV-01

E-DM-09

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